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Frequently asked questions

General

1. Could I cancel a course after I have placed the order ?


Yes. You may cancel a course within 7 days of placing the order.
However, a full refund may be applicable in exceptional circumstances like illness, accidents and other legitimate reasons.
Please acquaint yourself with our Refunds Policy.




2. How long are the online courses valid for ?


Our online courses are completely accessible to all registered students and are valid for 12 months from the student's registration date. Howerver, an extension of 3 months is available for half the full cost of the course.




3. Do I get a certificate of completion ?


Yes. On successful completion of your course, Paragon Training Hub will issue a verified certificate of completion which will illustrate the following attributes: a) Your Full Name (exactly at registration) b) Photo ID c) Course Title and Level of competence d) Student registration number




4. What are the penalities for late submissions of my assignment ?


Paragon Training Hub maintains a scoring policty which reflects on the circumstances that have affected the submission of assignments on time. Late submissions without clear or verified reasons usually attract 15% discounted score. Nonetheless, in more complex cases, the overall decision is at the discretion of the Paragon Training Hub Academic Board.




5. Do you offer VAT receipt for the course order?


Yes. If you indicate your preference during the booking, a VAT receipt will be generated automatically at the end of the transaction. However, if necessary, we can provide a VAT receipt on demand.




6. Do you assist students to gain relevant employment afterwards ?


Yes. As part of our duty of care and purpose, we ensure every student is provided the tools, techniques and confidence required to gain employment with ease. We also levergae on our impeccable industry reputation to ensure continuity in the profession by empowering new workers and seasoned professionals.





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George Dubec